FAQs

Our Denver, CO showroom is open from 9 am to 5 pm on Monday to Friday, and from 10 am to 2 pm on Saturday.

Our knowledgeable team is available to assist you at the showroom and provide essential information to help you make informed decisions about mobility products.

Yes, we specialize in providing delivery and at-home services for various mobility-related products.

Yes, we offer a 5% discount for military and veterans on mobility products.

No, we do not provide financing options for mobility equipment.

No, we do not offer a senior discount on mobility equipment.

Yes, we periodically offer discounts or specials on mobility equipment. Check our social media and local papers for more information.

We do not directly accept health insurance for payment. However, we can provide you with all necessary information to submit to insurance. We do accept Flex Spending and Health Savings Account cards.

Yes, we have a range of products available at different price points to meet any budget. We also offer rental equipment at lower prices for temporary mobility solutions.

Occasionally, and only if the device is in good condition. Please email us photos of the device, including its make, model, year purchased, and description of wear and tear, at [email protected].

We do not accept returns for mobility equipment.

We offer a range of mobility products for rent, including hospital beds, lift recline chairs, scooters, power wheelchairs, standard wheelchairs, rollators, walkers, knee scooters, and crutches.

Our rental periods start from one day and can be rented for up to six months.

Yes, we can provide delivery and pick-up service for a fee based on your location.

Yes, the delivery fee is based on your location.

Yes, we can deliver and pick up the equipment to the hotel you are staying at. Please inform us of your location and the required dates.

Yes, insurance is available for 25% of the rental price.

In some cases, yes. If you are renting one of our newer pieces of equipment and wish to purchase it, please inquire about the cost.

Yes, we offer rentals at Denver International Airport, Centennial Airport, Colorado Air and Space Port, and Colorado Springs Airport.

To arrange for a rental at the airport, please contact us at least one week before your trip. We will discuss your trip details and make the necessary arrangements to have your rental equipment ready for you upon your arrival at the airport.

The pickup and dropoff location for renting equipment at DIA is at the baggage terminal, unless otherwise specified.

While we do not offer delivery to ski resorts, we can deliver rental equipment to the airport or your hotel if you are staying in the Denver area. Alternatively, you can pick up the equipment at our store on your way up to the mountains.

Yes, we have trained technicians and fully equipped service vehicles to make house calls. At Mobility City, we come to you!

While our primary focus is in the Denver metro area, we currently serve most of Colorado’s front range from Greeley to Colorado Springs.

Any three-wheel or four-wheel mobility device scooters. We do not service two-wheel recreational scooters.

While drop-ins are welcome, it is helpful to reach out before you come in so we can provide an estimate on the time it may take to provide a service. Call us at 720-534-7007 or email us at [email protected].

Yes, our service technicians work for Mobility City of Greater Denver and all have had background checks.

Yes, our technicians are vaccinated!

Yes, we do cover insurance.

Homes, apartments, condos, retirement communities, nursing homes, hospitals, universities, and almost anywhere. We will need to verify delivery details with you ahead of time to ensure we can safely and successfully deliver the equipment where you need it in your home. Information about elevators, stairs and doorway dimensions will be helpful.

Most deliveries can be scheduled within one week of purchase/rental. There are some exceptions for special orders. Discuss your needs with one of our team members for more information.

If you are located in the Denver, CO we probably maintenance mobility equipment in your area. Give us a call us at 720-534-7007 to verify.

Yes

Yes, we carry a variety of bathroom safety equipment, including shower chairs, transfer benches, raised toilet seats, and grab bars. Please visit our showroom or contact us for more information.

In most cases, yes. Call us. 720-534-7007.

Yes, call us. 720-534-7007.

Yes, call us. 720-534-7007.

Yes, call us. 720-534-7007.

Perhaps, but ensuring you have the right batteries for your equipment and that they are properly installed are important. Improper installation or incorrect battery sizing can damage your device.

Yes – we carry a variety of mobility equipment chargers in our Denver, CO showroom.

Only on occasion, and if it is in good shape. Please send us pictures of the device with its Make, Model, Year Purchased, and description of wear and tear to [email protected].

Yes, please come see us at 151 W Mineral Ave #115, Littleton, CO 80120.

Yes, if the Manufacturer approves it.

Yes, we have a wide range of bariatric mobility equipment.

We can sanitize all hard surfaces on wheelchairs, power chairs, scooters, walkers and rollators. Our dry-steamer produces heated steam at 325°F that sterilizes all that it touches.

No, our “dry steam” technology provides a rejuvenated look that will bring a Like-new shine to equipment.

None. We only use tap water and heat in our steamer.

It depends on how often you use it but at least monthly to quarterly.

We can do either.